FAQ / INFO
Frequently Asked Questions
Where are your engravings made?
All of our engravings are meticulously crafted in-house and shipped directly from our workshop to your doorstep. Each engraving is made to order, with the exception of items noted in the product description. Please note that due to the natural characteristics of wood, such as wood grain and knots, slight variations may occur from the displayed images. We hand-pick the highest quality wood to ensure the best possible result for your engraving.
How long does it take for my engraving to be finished?
We prioritize efficiency and strive for quick turnaround times. Typically, your order will be processed and shipped out within 1-5 business days from the date of purchase.
What makes Catmando different?
At Catmando, we believe in offering unique, handcrafted products in a world saturated with mass-produced items. Our custom and pre-designed engravings are designed to inspire and motivate you through life's adventures. Fast service and exceptional customer satisfaction are our top priorities, ensuring that each customer receives a personalized experience.
What kind of material do you use for your engravings?
All of our wood engravings are crafted from quality kiln-dried wood, unless otherwise specified. This choice of material minimizes wood warping and ensures superior engraving quality.
Can I submit my own design for engraving?
Absolutely! We welcome custom design requests. Simply reach out to us at Andrew@Catmando.us with your design ideas, and we'll collaborate with you to bring your vision to life.
Can I have private photos engraved?
Yes, we respect your privacy and confidentiality. Your photos are never saved or shared by us or any third party. We only adjust the size and contrast of your photos for engraving purposes. As long as your photos comply with legal standards, we do not discriminate based on content. Your comfort and satisfaction are our utmost priority, and we are committed to providing a secure and personalized engraving experience.
